Shipping policy

 

NEW ZEALAND CUSTOMERS:

All orders within New Zealand will be sent via tracked courier using either NZ Post or New Zealand Couriers. Please allow 2-3 days for urban delivery, longer for rural areas.

All orders are processed in the order they are received.

Please allow 1-2 business days to ship items marked READY TO SHIP.

For custom orders, please allow up to 10 business days to ship – I will keep you updated on your order if there is a delay due to fabric choice or other materials not being available.

INTERNATIONAL CUSTOMERS PLEASE READ:

There are two shipping options for international orders:

NZ Post Economy Tracked has a delivery estimate of 3-12 working days for most countries. This is a fully tracked service.

DHL Express Courier has a delivery estimate of 3-7 working days for most countries. This is a fully tracked service.

Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing I can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees. I am NOT responsible for any customs fees that may be charged when your order arrives in your country. 

For my UK customers, there are forms to complete to ensure you don't get charged any VAT fees once your order arrives in the UK as items intended for use by disabled people should not incur these charges. I will be in touch regarding these forms once an order has been placed. 

Further information on the relief scheme can be found at the following link.


I am happy to ship internationally elsewhere so please message me your location so I can determine shipping costs for you.

Unfortunately I am no longer shipping to the USA and Canada as the expense of business insurance to cover North America is too high for my small business.