Time to say goodbye!

Our loyalty programme is ending but don't worry, your points are still active. You will have till Monday, 2nd December 2024 (02/12/2024) to redeem any eligible points. 

You can check your points balance and redeem any eligible points by logging into your account and opening the "Tubie Love Heart Rewards" tab on the side of the page.

Redeeming points:

You can spend points under the 'ways to redeem' section of your rewards panel. Here you will find the number of points that are required to claim/get a reward/discount. Please make sure that you are logged into the rewards panel before redeeming your points.

Once you have enough available points, you can select 'Redeem' - again within the rewards panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. It's worth noting that only one reward is allowed per order.

General terms and conditions:

Please note we reserve the right to change or end our loyalty points program at any time, and changes will be advised in our newsletter and on our website. The value of points may change in the future. 

Loyalty points are not redeemable for cash and are not transferable between customers and/or accounts.

You must login to receive points for your order, we do not manually add points to orders where the customer has not logged in. Points can not be added to an account retrospectively.

We do not transfer points:

Please note that we are not able to transfer points from one customer account to another, regardless of the situation.

Points are unique to the account they were earned on and the website they were earned on, so points can not be transferred.

Points cannot be used by other customers on your account or their account in any circumstances.

If you have any questions, please get in touch and we will be happy to help you out.

Thanks for joining our rewards programme and we hope you enjoy spending your rewards!